Last updated: February 1st, 2020
At Hyperikon, we pride ourselves for providing real support and quality that stand the test of time. When we say we've got you covered, we mean it. Should your product fail within the first 5 years from the date of purchase we will fulfill our promise and replace it free of charge to you.
Each of our LED lights is expertly designed and goes through rigorous testing to ensure a minimum of 45,000 hours lifespan at normal use. We want to hear from you when our products do not meet our manufacturing standard of quality. We aim to fulfill our promise to you and simply replace the product should it fail within the first five (5) years from the date of purchase.
Not all products include a five-year warranty, a small number of products are offered with a three-year or one-year warranty with corresponding coverage indicated in product specification, see list below. We may amend and revise the policies at any time without prior notice, check back often or contact our live customer service for details.
What is covered
The Hyperikon warranty does not require registration; however, each warranty claim is subject to approval and applicable to the original purchaser as identified on the purchase invoice. The warranty provides coverage for the cost of Hyperikon branded products purchased from authorized Hyperikon partner retailers that are defective in material and workmanship when used normally in accordance with published product technical specification for a period of five (5) years from the original date of purchase from Hyperikon, see Authorized Partner Retailers list below.
If a product is defective, the warranty will cover product replacement with standard shipping free of charge to you.
Exact product replacements are subject to availability. We offer store credit, or a similar product of equal or lesser value as replacement of your choice. We may send you an updated model if your specific model has been discontinued without comparable inventory at the time of the claim. Chat with us or refer to discontinued model list.
Items sent as replacements participate in Hyperikon’s sustainability initiative by reusing and recycling packaging material and may incorporate certified refurbished parts with minor cosmetic imperfections not affecting the function and quality of products.
Are you a buyer or an Electrician? Participate in our Warranty Assignment.
What is not covered
The Warranty is non-transferable and does not apply to non-Hyperikon products, purchases from unauthorized resellers, or services including shipping cost, installation for, or removal of products. Warranty does not cover damage caused by accidents, unauthorized modifications, misuse, or negligence. Hyperikon cannot warrant against damages or delay caused by transportation, carrier, or acts of God. Should there be a mistake on your order, contact us within 7 business days upon delivery, our customer support can best guide you to a solution.
This Warranty does not apply: (a) to consumable parts, such as accessories or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents, and broken mounts connectors unless failure has occurred due to a defect in materials or workmanship.
We understand the nature of the job, and we’re here to help make it easier for you. All approved participating accounts can choose to pass along the product warranty by re-assigning the warranty to customers post-service. Sign up to participate and reassign product warranty.
Looking for information on our 10-Year Warranty Extension? Click here. Select Product Warranties>10-Year Warranty Registration
Hyperikon offers a 30-day return policy from the date of delivery. All working products requested for return must be in original packaging and show no sign of usage in order to be accepted for exchange, refund, or store credit. The customer is responsible for the return shipping cost and a restocking fee ranging 15% to 25% depending on the size of the product. If a product is non-refundable, we are not able to process your return regardless of condition.
All return request is processed after the products are received and tested for product quality assurance.
In case of order mistake or cancellation, shipping fee is non-refundable once the order have been processed by our warehouse. The customer is responsible for any fee incurred from issues with delivery.
Clearance Product Terms and Policy
Products purchased at clearance price are subject to a modified Hyperikon warranty and return policy. Due to limited inventory and discounted price, clearance products have a 90-day warranty period from the date of purchase. It is the customer’s responsibility to begin a case with customer support within the 90-day in order to apply for warranty benefits.
The availability of replacement product and parts is not guaranteed for clearance items. All return, exchange, and refund requests for clearance items are subject to the standard policy approval process within the 90-day period from the date of purchase.
Authorized Hyperikon Partner Retailer Eligible for Warranty:
- Amazon.com (Sold by Hyperikon),
- Homedepot.com, and
Products with 3-year or 1-year warranty
Discontinued Product list
We honor all legacy warranty policies for purchases made prior to February 1st, 2020.
If you have further questions about our Warranty or Return Policy, you can start a support chat with us, send us an email, or give us a call at (888) 846-4973. Our live support is only a call away.