Five Year Unlimited
At Hyperikon, we put a lot of hours into creating lighting products that stand the test of time. So, if they don’t, we want to know about it.
We believe that a great product should be backed by great service. Our Five Year Unlimited Warranty covers a wide variety of mishaps and performance guarantees.
- If your bulb is damaged due to a power surge, an accidental drop, or just plain stops working for some reason within those first five years, we’ve got you covered.
- Since our warranty covers normal and approved use, we do not warranty items that are damaged by misuse or negligence.
- Hyperikon promises and warrants to the original purchaser of the product covered by this warranty that the product will be free from defects in both material and workmanship which cause the product to fail to operate as advertised for a period of five years from date of original purchase.
- Hyperikon’s Five Year Unlimited Warranty is non-transferrable and is limited to normal use on approved voltage levels.
We hold that our bulbs should last the full 22 years of expected life, so if at any time within the first five years after the date of purchase you are not fully satisfied with the performance of your Hyperikon product, we will work with you to fix the problem or simply replace the product.
Before giving us a call about a warranty claim, please review the following:
If your bulb is rattling upon delivery, this means that the chip, driver, or other internal component has been made to become loose. The bulb may still operate, but you are eligible for a warranty claim as this may compromise the longevity of the bulb.
Bulb Too Big or Small For Fixture
We want you to have exactly what you need. If you find at any time during the installation process that the product you purchased simply won’t fit for your needs, you may feel free to return that bulb directly to us for an exchange or full refund, regardless of a retailers return window.
Bulbs Flicker or Buzz When Dimmed
We understand that flickering and buzzing inside of your home is annoying, but there are many factors that could be causing these problems. Our customer service representatives are standing by 24/7 to troubleshoot these types of issues. If it is concluded that you received defective bulbs, we will replace them per our Five Year Unlimited Warranty.
Deformed, Damaged, or Destroyed Base/Endings
Sometimes, things go wrong either in shipping or in manufacturing, though this is never our intention. Not to worry, you are 100% covered in these instances. Simply give us a call and tell us what’s wrong, and we’ll get a brand new product in your hands.
If you have further questions about our Five Year Unlimited Warranty, you can start a support chat with us, send us an email, or give us a call at (888) 846-4973.